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Southern Sun’s Mount Grace Spa honoured among top 4 in the prestigious Les Nouvelles Esthétiques South Africa Spa Awards

The spa at Southern Sun’s Mount Grace Hotel & Spa has been recognised as one of the top four finalists in the Hotel Spa category at the 19th annual Les Nouvelles Esthétiques South Africa Spa Awards. These prestigious awards celebrate excellence in the spa and wellness industry across South Africa, shining a spotlight on establishments that set the benchmark for quality and innovation and guest experience.

This recognition marks a significant achievement for Mount Grace Spa, having also received the accolade in 2014. The Les Nouvelles Esthétiques South Africa Spa Awards are highly regarded, with winners and nominees gaining invaluable recognition and an enhanced reputation. For guests, this nomination assures that Mount Grace Spa delivers an extraordinary spa experience.

The evaluation process for the awards was rigorous and thorough, covering key criteria that include service excellence, facility ambiance, and innovation. The judges assessed the quality of treatments and customer service, the spa’s environment in terms of ambiance and cleanliness, and the uniqueness of its treatments and business concepts. Staff professionalism, showcased through training and expertise, played a crucial role in the evaluation. Additionally, guest feedback, derived from reviews and testimonials, provided important insights into the overall experience. Importantly, sustainability practices, including eco-friendly initiatives and contributions to sustainable wellness, were essential considerations.

“We are immensely proud to be recognised as a top finalist at the Les Nouvelles Esthétiques South Africa Spa Awards. This acknowledgment is a testament to our team’s dedication to providing exceptional service and creating an unparalleled spa experience for our guests,” said Barend Olivier, General Manager of Mount Grace Hotel & Spa. “This achievement not only highlights our commitment to excellence but also motivates us to continue innovating and maintaining the highest standards in the spa industry.”

Mount Grace Spa’s nomination reflects its relentless pursuit of excellence and innovation in the spa and wellness sector. The spa’s focus on service quality, professional staff training, and sustainable practices has solidified its position as a leader in the industry.