News

Johannesburg, Thursday, 6 February 2025 – Southern Sun has once again showcased its commitment to excellence in hospitality, securing multiple accolades at the prestigious 2025 Booking.com Traveller Review Awards.

This year, an impressive 42 of the group’s properties have been recognised, achieving outstanding guest feedback over the past three years.

The Booking.com Traveller Review Awards are a hallmark of quality and service, celebrating properties that have consistently delivered exceptional experiences. To qualify, a property must maintain an average review score of at least 8.0, based on guest ratings published between 1 December 2021 and 30 November 2024. Southern Sun’s continued success in these awards is a testament to its unwavering focus on guest satisfaction and service excellence.

Award-Winning Southern Sun Hotels and Resorts
The following Southern Sun properties were recognised in the 2025 Booking.com Traveller Review Awards:

• 54 on Bath
• Arabella Hotel, Golf & Spa
• Beverly Hills
• Birchwood Hotel and OR Tambo Conference Centre
• InterContinental OR Tambo Airport
• Mount Grace Hotel & Spa
• Paradise Sun
• Sandton Sun & Towers
• Southern Sun Abu Dhabi
• Southern Sun Cape Sun
• Southern Sun Dar es Salaam
• Southern Sun de Wagen
• Southern Sun Elangeni & Maharani
• Southern Sun Hyde Park Sandton
• Southern Sun Katherine Street
• Southern Sun Mbombela
• Southern Sun Newlands
• Southern Sun Ridgeway Lusaka
• Southern Sun Rosebank
• Southern Sun Sandton
• Southern Sun The Cullinan
• Southern Sun The Marine
• Southern Sun Waterfront Cape Town
• Drakensberg Sun Resort
• Pine Lake Resort
• Riverside Sun
• Sabi River Sun Resort
• Tete Ferry Sun
• The Edward
• SunSquare Cape Town City Bowl
• SunSquare Cape Town Gardens
• Garden Court Hatfield
• Garden Court Kings Beach
• Garden Court Kitwe
• Garden Court Morningside Sandton
• Garden Court Mthatha
• Garden Court Polokwane
• Garden Court Sandton City
• Garden Court uMhlanga
• Garden Court Victoria Junction
• StayEasy Cape Town City Bowl
• StayEasy Lusaka
• StayEasy Maputo
• StayEasy Mbombela
• SUN1 Port Elizabeth

Southern Sun CEO, Marcel von Aulock, expressed his pride in the group’s achievements, stating, “These awards reflect Southern Sun’s commitment to hospitality excellence and recognise the unwavering dedication of our staff, who consistently go above and beyond to deliver world-class hospitality. We are incredibly grateful to our guests for their trust and feedback, and we remain committed to providing exceptional experiences across all our properties”

The 2025 awards reinforce Southern Sun’s position as a leading hospitality provider across South Africa, Africa, and the Middle East. Many of its hotels and resorts have shown consistent year-on-year improvements, demonstrating the group’s investment in service, comfort, and guest satisfaction.

A Mark of Trust for Travellers
As the travel industry grows increasingly competitive, the Booking.com Traveller Review Awards serve as a valuable guide for travellers seeking high-quality accommodations backed by genuine guest experiences. Southern Sun’s hotels and resorts continue to set the benchmark for exceptional stays, whether for business travel, luxury escapes or family-friendly destinations.

The Last Straw - Paradise Without the Plastic

With an estimated five trillion pieces of plastic in the ocean, and each piece taking over 400 years to breakdown, we’re doing what we can to turn the tide on the plastic problem. By joining the Last Plastic Straw initiative and removing plastic straws from our resort and restaurant, we’re starting our journey to a plastic-free hotel. We’re also swapping plastic cups and plastic bags with more island-friendly alternatives. And don’t worry about how you’re going to drink your cocktail, we’re replacing all our straws with a plant-based alternative.

Clean Water with a Clean Conscience

Next time you turn on the tap at Paradise Sun you won’t see a difference, but behind the scenes we’ve made some big changes. Our new Eco Treatment System is now chemical free, so you can drink-up or have a shower cool-down knowing that the water is filtered by nature, not by chemicals. We also now use natural filtration and purification processes on all toilet waste water to remove all the bacteria, leaving the water crystal clear, odour free and ready for garden watering. So even if you don’t notice the difference, the island will, and we think you’ll agree, that’s pretty special.